There's Big Change Coming...
As part of our commitment to provide you with the best and most current banking experience, we are pleased to announce that we are converting our entire core banking system. This system will enhance and improve your banking experience with us, and keep us on the cutting edge of banking technology – all to better serve your needs today and into the future.
Important Timeline & To-Do List
❏ Download or print statements and check images that may be needed for 2022 tax purposes.
❏ Make note of any online banking recurring transfers (including loan payments) that you have established
(these will need to be re-established on or after February 6).
❏ Within Bill Pay, make sure all payee information is correct and complete, and delete any outdated payees.
❏ Schedule any payments by January 26 before 5:00 PM. Any payments scheduled February 3 – February 5
will not be processed until February 6; please plan accordingly to avoid late penalties.
❏ Make a note of all bill payments scheduled after February 2. We anticipate these to transfer over without
issue but encourage you to confirm once the new system is live.
❏ Business Bill Pay clients: Print off payee information and history if needed. You will need to establish the
payee information on February 6.
❏ Businesses, make note of user and cash management settings for verification in the new system.
MONDAY, FEBRUARY 6
❏ New digital banking will be available by 8:00 AM. Consumer clients refer to page 2. Commercial clients refer
to page 6.
❏ Reaccept e-sign Terms and Conditions and re-enroll in e-statements.
❏ Agree to mobile deposit Terms and Conditions.
❏ Download new mobile app. See instructions on page 7.
❏ Set up online banking recurring internal transfers/loan payments within online banking. Recurring transfers
we set up at the bank will continue.
❏ Confirm Bill Pay recurring and future-dated payments have been transferred correctly.
❏ Set up account nicknames, custom alerts, and any other settings you prefer. Some account alerts will not
transfer to the new system.
❏ Commercial administrators can log in to the platform for the first time and verify sub-users, cash management
settings, and ACH template information.
FRIDAY, JANUARY 27
Bill Pay service will be unavailable starting at 8:00 AM.
WEDNESDAY, FEBRUARY 1
❏ ACH Batches (commercial clients) and outgoing wires need to be submitted by 5:00 PM
THURSDAY, FEBRUARY 2
Mobile Banking will be unavailable starting at 1:00 PM.
Phone Banking will be unavailable starting at 3:00 PM.
Consumer and Commercial Online Banking will be unavailable starting at 3:00 PM.
Cash Management and Remote Deposit Capture will be unavailable starting at 3:00 PM.
Click the button below to download the full brochure detailing all the changes coming your way.