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Identity Theft and Fraud
Identity theft occurs when someone steals your confidential information (such as your Social Security number and bank or credit card numbers) and uses it to empty bank accounts, apply for credit, and run up bills - all in your name! It can happen to anyone - learn how thieves do it, steps you can take to reduce the risk and what First Resource Bank does to protect you and your information.
How Thieves Steal Your Identity
Identity thieves can use many different tools to steal your personal and confidential information.
Email Fraud: A Growing Threat
Email fraud, also known as "phishing", occurs when criminals use fraudulent email and counterfeit websites to steal personal and confidential information. These messages often look legitimate and may alert the recipient that accounts have been blocked, suspended and/or closed. The email instructs the customer to click links to fake websites to validate personal information. Thieves then use this captured information to commit crimes under the victim's identity.
Remember, First Resource Bank will never ask for your personal or confidential information via email. First Resource Bank is committed to protecting the security and privacy of our customers' personal and account information. Please note that First Resource Bank's systems have not been compromised in any way.
Here are some signs that an email might be fraudulent:
We will never ask you for your personal or confidential information via email. If you have received a suspicious email requesting confidential information, please forward it to firstname.lastname@example.org
Taking the time to ask questions and using basic measures to secure your personal information can save you hours of work trying to recover your stolen identity.
Basic Identity Theft Prevention
Here are a few basic things you can do to ensure your personal information is and remains secure:
How First Resource Bank is Working to Protect You
First Resource Bank is committed to protecting you from identity theft and fraud. We use advanced security technology to safeguard your personal information.
We will never ask you for your personal or confidential information via email. If you receive a suspicious email, phone call or letter, please do not respond and call us immediately at 1-800-840-2144. Note: When calling our offices or applying online, you may be asked to verify personal information so that we can complete your transaction.
First Resource Bank Mastercard Debit Card
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit card use, we'll be calling you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions.
Reporting Email Fraud and Identity Theft
Reporting Email Fraud
If you’ve been a victim of identity theft or email fraud you must take immediate actions to prevent further damage to your finances, credit and more.
If you believe you may have received a “phishing” email claiming to be from First Resource Bank, please forward it to mailto:email@example.com.
If you are a First Resource Bank customer and have provided your personal or confidential information in response to the email, please contact us immediately at 1-800-840-2144. If you are not a First Resource Bank customer but have responded to the email, please contact your financial institution.
Remember, First Resource Bank will NEVER ask for your personal or confidential information via email.
Reporting Identity Theft
If you think your identity may have been stolen, please contact the following immediately:
Be sure to keep copies of all reports and contacts. This will help you create a paper trail and maintain proof that the crime occurred.
For More Information regarding Identity Theft and Fraud
Feel free to contact any one of our locations for more information on Identity Theft and Fraud or visit one of the following non-profit websites which are excellent sources of information: